| SONiX employs a highly trained staff
of field Application Engineers (FAE) and technical consultants. We will strive
to provide failure analysis services for worldwide customers and cultivate
mutually beneficial and long-term partnerships. Through strong relationship
our customers, we continue to develop pioneering products and applications in
order to satisfy customer demands on product
quality, yield, technology, on-time delivery and service and maintain
competitiveness of the company. We provide the response within 48 hours for the
urgent question and the bidirectional communication service (Telephone, Fax, E-mail)
and let customer produce smoothly. Most of SONiX agent offices have FAEs certified
by SONiX in order to provide customers with the most efficient technical
support. The customer questions should first contact the local SONiX agent
and additional technical support is available through the sales representative.
SONiX have a full range equipment for test, measurement, and technical analysis. We have extensive FA capability to find out the root cause solutions for our customers. The list of our major FA tool is shown below.
| SONiX is the customer-centric and actively pursues
the high quality products and services. If the product defects/faults and other
factors that can not meet the customer expected demand, we will do the most
rigorous and efficient handling of client-related problems. The customers can
first contact our sales representative or agent. The representative or agent
will immediately contact the customer and respond to relevant treatment measures.
|Customer Satisfaction Survey|
| SONiX executes the satisfaction
survey to customer each year. The detail of Customer Satisfaction Questionnaire
(CSQ) includes below items. |
(4)Product / Technology Development
For recommendations and conclusions suggested by customers through the customer satisfaction survey process, we will provide the rectification and improvement actions to implement customer feedback on the company's overall service satisfaction evaluation results.