Customer Services

Fail Analysis
     SONiX employs a highly trained staff of field Application Engineers (FAE) and technical consultants. We will strive to provide failure analysis services for worldwide customers and cultivate mutually beneficial and long-term partnerships. Through strong relationship with our customers, we continue to develop pioneering products and applications in order to satisfy customer demands on product quality, yield, technology, on-time delivery and service and maintain competitiveness of the company. We provide the response within 48 hours for the urgent question and the bidirectional communication service (Telephone, Fax, E-mail) and let customer produce smoothly. Most of SONiX agent offices have FAEs certified by SONiX in order to provide customers with the most efficient technical support. The customer questions should first contact the local SONiX agent and additional technical support is available through the sales representative.

     SONiX have a full range equipment for test, measurement, and technical analysis. We have extensive FA capability to find out the root cause solutions for our customers. The list of our major FA tool is shown below.
  • Auto Curve Tracer
  • Probe Station
  • OM
  • X-ray
  • IC De-cap
  • IC Delayer
  • Backside Sample
  • Cross-section
  • Cross-section Polisher
  • EMMI
  • InGaAs EMMI
  • Focused Ion beam, FIB
  • SEM, TEM
  • EDX / Auger / SIM
     SONiX is the customer-centric and actively pursues the high quality products and services. If the product defects/faults and other factors that can not meet the customer expected demand, we will do the most rigorous and efficient handling of client-related problems. The customers can first contact our sales representative or agent. The representative or agent will immediately contact the customer and respond to relevant treatment measures.  
Customer Satisfaction Survey
     SONiX executes the satisfaction survey to customer each year. The detail of Customer Satisfaction Questionnaire (CSQ) includes below items. 
         (1)Product Quality
         (2)Delivery Quality
         (3)Service Quality
         (4)Product / Technology Development
     For recommendations and conclusions suggested by customers through the customer satisfaction survey process, we will provide the rectification and improvement actions to implement customer feedback on the company's overall service satisfaction evaluation results.